Refusal to do what they have to
<p>I had an ABSA personal loan. Which I settled in November last year. Now this loan still reflects on my credit report as outstanding. I queried it with one bureau who removed it but this process take 20 working days i.e a month to resolve. All ABSA has to do is send the instruction to all 3 bureaus to remove the loan and that takes 3-7 days. Because is still reflects on my name at the other bureaus and it will take another 2 months to queries each of these where it is simple if ABSA just did their job 5 months ago!!!!!!! And for the record I did request this to be done at the time and again sisnce then and I have the emails as proof but the bureaus say they have had not contact from ABSA.</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
