1 reviews | Active since Jan 2017

13 Apr 2017, 10:38

Refusal to do what they have to

<p>I had an ABSA personal loan. Which I settled in November last year. Now this loan still reflects on my credit report as outstanding. I queried it with one bureau who removed it but this process take 20 working days i.e a month to resolve. All ABSA has to do is send the instruction to all 3 bureaus to remove the loan and that takes 3-7 days. Because is still reflects on my name at the other bureaus and it will take another 2 months to queries each of these where it is simple if ABSA just did their job 5 months ago!!!!!!! And for the record I did request this to be done at the time and again sisnce then and I have the emails as proof but the bureaus say they have had not contact from ABSA.</p>

0
Replies (1)
Absa
Absa's reply13 Apr 2017, 12:50
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd