Refusal to close account

Item: Absa
Rating: 1

<p>I called the ABSA contact centre to close my account, ********** 025. The contact centre refused to help me, indicating I must visit a branch. I am unable to do so, but the contact centre refused to help in any way with this. I want this account closed as I no longer require the services of ABSA.</p>

Helpful (0)

Replies (2)

Absa's replyOfficial

20 Feb 2017, 12:30

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that you need to visit your nearest branch for security reasons, the call centre will not be able to verify and identify you telephonically.

Regards

Claudette

Absa's reply20 Feb 2017, 12:30

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that you need to visit your nearest branch for security reasons, the call centre will not be able to verify and identify you telephonically.

Regards

Claudette

's updateReviewer Update

20 Feb 2017, 14:02

But the call centre can use my telephone banking password, amongst many other mechanisms, to verify and identify me - which they do ALL THE TIME. This is absurd.

's update20 Feb 2017, 14:02

Reviewer Update

But the call centre can use my telephone banking password, amongst many other mechanisms, to verify and identify me - which they do ALL THE TIME. This is absurd.