REFUSAL TO CANCEL MY HOUSE INSURANCE

ABSA Home Insurance needs to be seriously investigated. I have cancelled a policy more than a year ago going through all the procedures and obtained a new policy from another company. Again this year they subtracted the yearly fee and when I start questioning that they confirmed they made a mistake via email and promised to have all the money paid into my housing account within 3 days. Then another month went by and again I phoned and again they promised to have the money paid into my account within 3 days. The 3 days now again has lapsed and still no money. This is totally ******* and I need my money, with interest. Again I wrote an email but ABSA home insurance just now ignore me. The person I have been in contact with is Nothando Malefetse. Im frustrated and would recommend to stay away as far as possible from ABSA home insurance.