VM
Velenkosini M
1 reviews | Active since Nov 2019
23 Nov 2019, 05:25
refusal to cancel insurance
Absa aip services added insurance on my car without even providing me with the insurance details. I sent them my own proof of insurance twice and they say they will not be able to assist in cancelling the insurance even after I have sent them proof. I will not pay insurance twice a month. I will only deposit the installment absa does not care about their clientsand never again will I do business with this bank.
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Absa's replyOfficial
25 Nov 2019, 09:32Dear Velenkosini, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply25 Nov 2019, 09:32
Official
Dear Velenkosini, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd