Refusal of Service

We currently have 2 bussiness accounts with Absa Menlyn<br> I sent an email on 06-10-2015 to EUGAN GOVENDER to request assistance with 2 things<br> I resent the email on 22-10-2015<br> In both instances I received no response<br> <br> On the 26th I proceeded to call, and was informed that he could not assist me but that Peter Swarts would have to help me<br> This was after I had called and left messages daily for the previous 2 days<br> <br> Following this I contacted Peter Swarts on the 27th to make sure he received my email. I think it took me 3 days to get hold of him, although I left a message every day but he did not respond.Upon speaking to him he said he was flooded, but that he would look into this matter and get back to me<br> I have left various messages, but to no avail<br> <br> Today is the 3rd of November, nearly a month later, and no one is willing to assist me?<br> Should I look into moving my accounts to FNB, for they seem much more service orientated?<br> I would appreciate an URGENT response<br>