REFUSAL OF ID SMART CARD BY ABSA BANK HOME AFFAIRS SANDTON CITY MALL

Good day I am LESEDI BOWES a young South African citizen who is 19 years old. On the 15th of January 2025 I app**** for an ID at ABSA BANK HOME AFFAIRS SANDTON CITY MALL. I have been traumatised and devastated by this matter because I have been following them around texting them calling them and emailing them even going as far as calling the head office of home affairs for assistance and emailing them but no one is responding to me and attending to my matter as it is not taken seriously .IT is now the 5th month without me RECEIVING MY ID FROM THEM. I have went there several times I am not getting a straight forward answer nor a solution to what is happening with my ID. My life is currently on hold because of not having an ID as a South African citizen I can not apply for University nor jobs because of not having an ID this is not fair for me as none of them would stay without a ID for that long.I have been doing temporary ID’s which is now becoming exhausting and financially straining. this is probably my last resort before taking this the legal way with ABSA bank because I have been asking them to cancel the application of that id so that I can restart the process at home affairs directly but all they can tell me is that it’s not that easy to do so. So to anyone else experiencing the same problem with them let’s gather and take further steps for ourselves