Refusal&Lack of assistance with *****ulant charges

I have been trying to resolve the charges of ***** on my credit card Since December 2014. There are two charges specifically I am querying that was purchased online in November 2014. I do not know who the supplier is as this was for Muscle Supplements and an international phone call. I have written in Excess of 4 Emails disputing this and am continually being asked to log my call again with Absa card complaints, I have even escalated this to Charmain (PA to ABSA CEO) who then reverted me to Kiki (whom has not even bothered to contact me or acknowledge my correspondence in about 3 weeks). I had received a letter from Francinah Budah providing feedback on Internet charges that had been settled and that I was not querying) The letter was sent and addressed to Kiki, not myself. This was just Resent to me by Francinah and Charmaine this morning after following up why no response was received after a week. I have now been told by Elmarie Davis to Contact Dawn Minnaar for assistance. As a customer, I WILL NOT settle for this appaling service and just for your CLIENT SERVICES to have passed the buck as they have. I am asking for help and being shunted from Pillar to post! I need help!