refusal for recall and ignoring emails

A week ago I made an enquiry about money that I paid to the United States Consulates ABSA account via EFT.<br> <br> A lady called Daphne le Grange contacted me about this matter and I gave her the details about the double payment I made to the consulate she said she would further investigate but till now I have heard no feedback from her, she has also been ignoring my emails. Now how many people are paying EFTs into ABSAs consulate account and failing to get their money back. If ABSA cannot consult with the consulate about my reimbur*****t then they should clearly state so in writing citing reasons for that failure. Whether if they feel intimidated to consult the consulate or they don't have a clue what to do.They are the bank which services the consulate they must know who to contact. This was not *****. Money was paid into an exisiting bank account that I got from the consular website and into an ABSA account. I do not think that there is anything to fear because its the United States government, they know about rights very well and I am well within my rights and so ABSA must play their part in resolving this matter