Refund/Vendor Services***

I purchased prepaid electricity via ABSA prepaid service. I did not receive my token from the vendor and enquired as to what the problem was. The vendor explained that they had not received anything from Absa bank for the purchase. I went to ABSA to enquire about this and an investigation/case was logged and i was given a reference number after waiting more than 1 hour to resolve this. The next day ABSA contacted me and it was explained that the electricity prepaid vendor that ABSA does business/uses was placed under liquidation and that ABSA is not responsible for my refund. I was emailed the attorneys company details from who i have to fight to get my refund.

My take on this is that I used ABSA as a service not the prepaid vendor they do business with so ABSA is responsible and should pay my refund. Also why did ABSA not inform all clients that the vendor/supplier was under liquidation then this would not happen. I am really sick and tired of ABSA now I have been banking with them for more than 40yrs and this is the treatment I get, they ought to shame themselves. Its time i move all my business i have with ABSA to a bank that deserves my business.

ABSA is quick to send you notices if you are one day late with a payment, but they cannot send messages of importance to their customers about a vendor that has been liquidated. They deliver poor service to their clients of late, when its going to improve never.