Refund Request

On the 3rd of July 2023 I deposited an amount of R500-00 at Absa Bank Atm Kwamnyandu Mall (Umlazi), whilst busy processing that transaction I noticed a message from an Atm saying "please replace your notes", I waited for the machine to open and return the rejected notes but it remain closed and wrote another message saying "Your transaction was unsuccessful", it provided me with a slip stating that I must contact my branch. I reported to a security and he told me that I must come on the following day to an Absa Branch and report my incident since the branch was closed. I came on the following day the consultant told me that I must wait for 7 working day since SBV are the one who must investigate this matter. I'm so sad because I was depositing those funds to my airtime business account and I was not credited until today and I had to deposit another money to keep my business running. I will appreciate if you'll speedily refund my funds.