Refund or allocation of my money to correct Accoun

I have never seen such a huge organization like ABSA, the bank I have been using for more than 18 years frustrate me like that. I was on the phone since 10h30 am until 15h45pm, nobody could not even help me. The company A deposited money into my account through standard bank into my account. The company used my card number which linked to my cheque account, ABSA very quick to say the money is within standard bank. I have never seen staff members who are so defensive, lazy even to think let alone to probe. Standard bank gave me a reference number, one gentleman who works within ABSA confirmed that the money is there, I as a client need to call and be asked security questions. I then called ***, they referred me to *** from this number I was referred to another number 08*** in all this number provided you hold for 30 to 45 min. What a pathetic service.