REFUND OF UNAUTHORISED DEBITS OF ABSA FUNERAL COVER

In 2019 I contacted Absa and requested them to cancel a funeral cover that I had taken out with them. They cancelled the cover but did not stop the debit order on my account. Around September 2021 I went to ABSA Galleria and one of the consultants named Lindo helped me to stop the debit order and he advised that I would be refunded the debits that were taken out of my account in 48 hours. A few days later I received an SMS requesting FICA documents. I duly went through within a day and sorted out the FICA info and I was told once again that I would be paid out in 48 hours. A week went by and still no refund. I once again went to ABSA and was told to use their phone and phoned customer service. I was with customer service on line for over an hour. The consultant advised that everything is in order and she cannot understand why the refund was not done. She then advised that I should get a refund within 48 hours. But still no refund. Since then I have been to ABSA almost every week because I needed the money for purchasing food over the festive period and every time I was told that I will be refunded in 48 hours. Lindo was the consultant that assisted me every time I went to the bank . Eventually the manager (Cyril) tried to assist but still nothing. I once again went to ABSA today but was told they are offline. I'm really disappointed with the service that ABSA offers. I've had major problems with ABSA when trying to make a funeral cover claim and now when trying to get my refund. I honestly don't know what else to do or who else to contact for assistance. Can someone please assist me.