Refund of Unauthorised Debit

To date we have no received any phone call from your personal loans department regarding the refund of money that was debited on 27th August, after the Credit Life has paid you directly for the monthly installment on the 26th August. Please refund the money that was in the account as it was meant to be for other bills that needed.to be paid.

We have also found that there is zero communication between your personal loans department and your credit life departments. One department is saying that they have been paying it to the other, however your CUSTOMER is having money taken from the bank account when a you needed to do was inform your personal loan department to stop debiting the account as you will be covering the installments. Please have someone contact me immediately about this.

If this happens again at the end of September I will be taking this much further. We have been with Absa for a very very long time and have always kept our accounts up to date etc. The one time we need help, nobody can help is sort this out 100% Make me reconsider banking with you in the future.