Refund of bank charges, impossible

<p>I'm a platinum banker at absa, so you would expect atleast some form of decent service. I ordered an additional debit card and another creidt card, the debit card I received did not work. My banker then replaced it with another debit card but I was still charged for the first debit card (mind you they sent a personalised card, wich was not what I requested and my bank charges for May were R470, this is what made me investigate it further). I've also not received my additonal credit card, a month later, and still nothing.</p> <p>II went to get the issue sorted, happily enough they said the bank charge would be reversed by Monday (26th) for the debit card. Nothing happend, so I called the complaints deparment, they could not get hold of the bank manager so they said he or she would call me back to resolve the issue. It's now 3 days later and I have yet to receive the refund or get a call back. Terrible customer serivce, get this sorted!</p>