Refund not paid

ABSA Funeral Service - Charged two premiums for the same policy<br> I called om 30 April 2015 to and the call centre agent agreed that i ve been charged two premiums for one policy<br> and promised that the money will refunded into my account after three working days which should have been latest Monday 05 October 2015 <br> I called them again on Tuesday 06 October 2015 and the call centre said it has been authorised and I will be paid the following day 06 October 2015 <br> <br> Today is 09 October 2015, two day later I have not been refunded my premiums that i've been overcharged with.<br> <br> This double deduction was taken on my account since February 2015 an amount of R 110.00 this is amounting to R 880.00