JB
Johan B
1 reviews | Active since Aug 2011
19 Sept 2017, 19:06
REFUND HOC
I have cancelled a home owner insurance policy with ABSA in 2015. I have send them proof of my new insurance as they requested, however they continued to ********ly deduct money from my home loan account
I have send them emails to rectify this and to refund me of more than R13000 however they do not assist me
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Absa's replyOfficial
20 Sept 2017, 09:09
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply20 Sept 2017, 09:09
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,