MM
Mmagela M
1 reviews | Active since Aug 2019
13 Dec 2021, 23:05
Refund
I have been requesting refund of money that was paid into the wrong account(closed suspense account) it’s been a month my query hasn’t been resolved. I was told that it will transferred into my account within 3-7 working days after logging a queri.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
14 Dec 2021, 10:50Dear Mmagela Maphuthuma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Dec 2021, 10:50
Official
Dear Mmagela Maphuthuma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2. Kind regards,Rezona Louw Group Customer Care