PN
Phindy N
1 reviews | Active since Jul 2017
06 Oct 2025, 15:26
Refund
I'm disappointed with absa I've been their client for many years. I closed my credit card stop order went off on went to the diesploot branch today spent an hour there without getting help.
Consultants they chatting to people they know when a customer is in a call a consultant will leave their work station instead of helping the next customer while the other one is on a call As if that was not enough absa credit card line rings unanswered and voice prompt tells you that it can take more than 5 minutes for a consult to answer your call which is lies I've spent more than 30 minutes with getting through and I keep sent from pillar to post all I need is my refund please.
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
06 Oct 2025, 15:59Dear Phindy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe
Absa's reply06 Oct 2025, 15:59
Official
Dear Phindy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe
