TM
Thobile M

1 reviews | Active since Apr 2019

16 Mar 2021, 12:27

Refund

I have made some deposit incorrectly to someon who has an account with Absa vehicle finance. I must make it clear that I don’t have an account with ABSa finance. However ABSa now is telling me that my account is in errears and these amount has been allocated to my account. Therefor they won’t be able to refund me my three amount I have been depositing to this account of which I don’t even know the owner of it. I need assistance in return my money to my account of which I have provided to them. I have been sending numerous email with no response. I have I have received one correspondence from them. I have responded advising them that I don’t have an account with their asset department and I never had it before. I’m not sure where did the get information about the account I don’t have with them. Yes I made an error of depositing to incorrect account. I need my money back. In total it’s R26500.. Please assist

0
Replies (5)
Absa
Absa's reply16 Mar 2021, 13:28
Official
 Dear  Thobile Makabane  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is  C-***3  Kind regards, Rezona Louw Group Customer Care 
TM
Thobile M's update12 Apr 2021, 12:05
Reviewer Update
Hi Rezona

I have sent some response to your email as well as my bank statement as per your request. I still have not received any positive feedback.. please assist
Regards
Thobile
Absa
Absa's reply12 Apr 2021, 14:37
Official
Dear  Thobile Makabane  Thank you for your posting.

Please accept our sincere apology for any inconvenience caused.

Kindly refer to our email send to your personal email address.

Kind regards, Rezona Louw Group Customer Care
TM
Thobile M's update19 Apr 2021, 09:54
Reviewer Update
Good Morning

I’m I’m still not happy cause my complain is still not resolved. Today was my last day for my money to be reflected to my account and still nothing came through....
Absa
Absa's reply19 Apr 2021, 11:29
Official
Dear  Thobile Makabane  Thank you for your posting.

Please accept our sincere apology for any inconvenience caused.

Kindly refer to our email send to your personal email address.

Kind regards, Rezona Louw Group Customer Care