REFUND

I SPEND THE WHOLE DAY CALLING ABSA AND I HAVE BEEN GIVEN 4 DIFFERENT NUMBERS TO CONTACT IN ORDER TO GET MY PROBLEM SOLVED, NO ONE SEEMS TO KNOW WHO TO CONTACT, I MADE AN ON LINE PURCHASE ON THE 2ND OF MARCH 2015 USING MY DEBIT CARD, TO DATE I HAVE NOT RECEIVED MY PRODUCT PURCHASED BECAUSE THE FUNDS ARE STILL STUCK ON MY ACCOUNT AS UNCLEARED, NOW I HAD TO CANCEL MY ORDER AND WANT THIS USELESS BANK TO RETURN MY FUNDS, CAN SOMEONE IN THIS GOOD FOR NOTHING BANK HELP ME