REFUND

On18 November 2015 my husband and myself purchased goods at Mr O's motorsport in MitchellsPlain.Later in the day we returned the one product and instructed the lady to use the money as an exchange. She then swiped my card for an additional amount and I needed to be refunded. They guaranteed that the refund would take 2-3 working days due to the different bank accounts. Mr O's only does their banking on a Saturday and therefore the transaction only happened then. I then called the branch as well as the bank to find out when exactly my money would be available. They then again told me that it would be 2-3 working days. I called Absa call centre this morning.They informed me that the money is there but it needed to be released and that I should go into the branch and there they will call the support team. I did that and was helped by Sibongile Tola. Well actually I could not be helped as they then advised me to email all the proof to another address which would take another 4-5 working days as money could not be released for some reason. This is unacceptable firstly and secondly, why should I be running around like a mad person to fix some elses error. I want answer and i want my mone