SM
Siyabonga M
1 reviews | Active since Nov 2017
08 Jul 2020, 23:59
Refund
I went to ABSA ALEX PLAZA to query ***** on debit card and my card was cancelled as a result. I was then issued with a new debit card but I was also charged R140.00 for a ***** query where I wasn't supposed to be charged. I went to query the transaction and Xoliswa a branch consultant promised to reverse the charge but it didn't happen.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
09 Jul 2020, 09:01Dear Siyabonga, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply09 Jul 2020, 09:01
Official
Dear Siyabonga, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd