Refund

I used my ABSA card to purchase a product online through [URL Removed] on 12 May 2015 for R360.05. The product displayed was confirmed to be in stock and the website promised me a delivery date. <br> I never received this product in the period promised. After complaining to Zasstra they offered my money back. On 29 May I received a cancellation notice from Payfast that money will be paid back to my card.<br> After following up with Zasttra about when I will get the money back I was told this will take up to 23 working days. Now after all this time, I still do not have my money back in my account. <br> And Zasttra is not available to assist me. Please advise?