PW
Peet W

1 reviews | Active since Jul 2011

19 Jan 2017, 11:16

Referring to previous complaint to which we are not receiving ANY feedback/assistance

<p>I am referring to this complaint more than a mont ago:<br /><br />https://www.hellopeter.com/absa/reviews/no-response-1 ********** 989</p> <p> </p> <p>Can you please assist in getting my father-in-law's $200 back?</p>

0
Replies (5)
Absa
Absa's reply23 Jan 2017, 11:01
Official

Dear Peet

Thank you for bringing this matter to our attention. We have been trying to make contact with you previously but it's either someone answers and it's the wrong number or the recipient is unavailable. today still i tried to make contact and someone answered that it's a wrong number.

We suggest you go to the branch to log a case giving the date, account number and the amount withdrawn.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

PW
Peet W's update23 Jan 2017, 17:17
Reviewer Update

Hi Nthabiseng,

Would you be so kind as to state which number or email you are trying to contact.

In my previous complaint I did give the case number and there is a reason why I am resorting to HelloPeter as all other avenues returned nothing!!!

Kind regards

PW
Peet W's update23 Jan 2017, 17:23
Reviewer Update

Hi Nthabiseng,

Herewith the reference number that I already gave you in my previous complaint: ********** , this was done with Cedric that we phoned on ********** .

The only reason there is confusion is because I am now taking this up on my father-in-law's behalf as he was sent from pillar to post by numerous ABSA staff.

Would you be so kind as to arrange a specific time as to when you will be phoning.

PW
Peet W's update26 Jan 2017, 13:57
Reviewer Update

Hi Nthabiseng,

Care to reply on my previous messages?

Kind regards

Absa
Absa's reply26 Jan 2017, 16:28
Official

Dear Peet

Thank you for bringing this matter to our attention. We have been trying to make contact with you previously but it's either someone answers and it's the wrong number or the recipient is unavailable. today still i tried to make contact and someone answered that it's a wrong number.

We suggest you go to the branch to log a case giving the date, account number and the amount withdrawn.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd