Ref number is *** tell no ***

I called in to the call centre to check up on my claim. Petunia answered the call. She then told me that my claim has been declined. Then gave me a perthetic reason that the water has been leaking for quite some time. The person that took the picture must a report so that people can understand what happened. When I asked to speak to a manager I was told they going to call me back. Still waiting. Do you call that customer service. We are referring to Absa. They could call me a R12, but they can't call me to tell me about my claim.