*** update my credit status with credit beaurou

My credit card was in arrears and absa sent their lawyers to collect the money. I paid the full outstanding balance as agreed on, on the 26/04/2021. Their promise was that, immediately when the money clears on their side they will update my credit status with credit beaurou. The only thing they have done was to change the status to closed not paid up. And they have not updated that the credit card has been settled. It still shows on credit beaurou that I'm in arrears. Their consultant assured me on the call that the status will be updated within ten days. Its now 30 days.