DK
Daniel K
1 reviews | Active since Nov 2019
28 Dec 2020, 11:45
Ref 312053
I have opened an absa business account. And received a welcome mail. When i phone absa they said the account is not ready yet. I wnet to the bank the banker toldme the same. So why did they send me a welcome email. Have have phoned so many times where the agent cant assist me they only send an email to the business banker. And i have had no calls from them. Almost 2weeks. I made 4 calls where emails has been sent and no one gets back to you. I want to use the account. Terrible services
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Absa's replyOfficial
28 Dec 2020, 12:13Dear Daniel Keyter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply28 Dec 2020, 12:13
Official
Dear Daniel Keyter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Best regards,