CS
Charles S

1 reviews | Active since Jul 2014

24 Feb 2016, 10:21

Rediculous policy

How rediculous is this. I approached Absa I-Direct for a quote on my house content insurance as I am looking to move over from my current insurer.<br> The call centre person starts going through the process, asking questions and taking down given info.<br> At a stage this person asks me if I have had 3 or more claims within the past 3 years. I responded yes as unfortunately life happens.<br> This person immediately said that he can no longer continue with the quote and that Absa cannot insure me.<br> I queried this and was told that if I have had any claims (3 or more) be it for household content, home owners insurance or vehicle, or a combination of all they cannot proceed. I actually objected and stated that the one has nothing to do with the other. Example, with all the hail storms we have had over the past months and year or two I have had to claim from my home owners insurance for damages and repairs, through Absa. This apparently is taken into account so they will not be able to quote me or insure me for my house content.<br> <br> Quite a rediculous rule if you ask me.

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Replies (1)
Absa
Absa's reply24 Feb 2016, 12:59
Official
Hello charles@p,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd