AM
ANNALINE M
1 reviews | Active since Feb 2015
31 Aug 2020, 11:06
Rediculous Fees
I have a Gold value bundle account, and to my shock this month i was charged a Internet fee of R437. I have called the call centre and they told me this is for immediate payments. Each payment is charged a fee of R65. This is absolutely ridiculous to charge a client R65.00 for an immediate payment. Then on top of that I am also charged a monthly fee of over R100.
I was with Capitec bank for years and moved over to Absa as I wanted a Cheque account. Capitec charges only R8 for an immediate payment.
I want this fee of R437 to be reversed immediately. If this is not reversed, I will be closing my account. This matter needs to be escalated asap.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
31 Aug 2020, 12:59Dear ANNALINE Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply31 Aug 2020, 12:59
Official
Dear ANNALINE Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,