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Nasiphi N

1 reviews | Active since Aug 2018

05 Feb 2020, 14:42

REDICULOUS BANK CHARGES

I have a Absa Cheque account an the fees are extremely high. i am currently switching to another bank therefore after receiving my salary i transferred the funds to my new bank account. i am now receiving an sms that my cheque account has been overdrawn by 385 and some cents , i called the call centre to find out what is the reason as i have not used my card and was advised that i was charged that amount for an immediate transfer. According to their pricing an immediate transfer is R65 therefore i am not willing to pay the rest of the amount. last month i was charged R1100 for internet banking which is also ridiculous, i did not enquire about it because i was changing my bank account anyway. i need this account closed asap with no fees as am told i need to pay 400 rand to close an account. i am willing to pay only R69 for one transfer which i did.

please assist!!!!!!!

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Replies (1)
Absa
Absa's reply06 Feb 2020, 12:44
Official
 Dear Nasiphi Nkonjane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards,Rezona Louw Group Customer Care