Rediculous admin fee

I have been charged R1380 by Absa bank for admin charges .I brought the matter to their attention,they investigated & only refund R138,00 out of the whole R1380.00.I went to Brits branch in April to notify them that i will be on maternity leave from May 2015 & will not be able to pay the instalments of the products i have with Absa bank.I went to client services and explained the situation to the consultant .As a customer,i was not provided with advise according to the products i have with the bank.I was not advised accordingly & i had to pay the price for somebody who did not do their job properly.Its the duty of the client services consultant to advice the clients on how Absa products works .If the consultant had advised accordingly i would have made necessary arrangements for all the products i have with the bank & would have not incurred such loss.I am so disappointed with the poor service i got from Client services in Brits branch.Disappointing indeed