PG
Pierre G
1 reviews | Active since Mar 2009
13 Apr 2026, 14:03
Recurring Issue with Steers Voucher Redemption
Two of my last three Steers vouchers from Absa did not work, leaving me embarrassed at the drive-through when I tried to use them.
Until recently, these vouchers worked fine, but I was once again left stuck last night.
Date of occurrence: 12 April 2026 at 18:45 Location: Steers, BP Disa, Lobelia St, Heldervue, Cape Town Voucher expiry date: 22 April 2026
The other occurrence was with a voucher expiring on 1 March 2026, which I attempted to use in February at the same branch.
On both occasions, I spoke to the manager at the Steers branch, but they were unable to assist beyond attempting to enter the voucher manually, which of course failed.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
13 Apr 2026, 17:16Dear Pierre la Grange, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's reply13 Apr 2026, 17:16
Official
Dear Pierre la Grange, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsMarvellus ChaukeAbsa Bank Group Customer Care
Best regards,
Absa's replyOfficial
13 Apr 2026, 17:28 Dear Mr la Grange,
I hope you are well. I am reaching out regarding the challenges you experienced while attempting to redeem your voucher codes. To help us investigate the matter more thoroughly, could you please provide the specific voucher codes that did not work during your redemption attempt? Additionally, if you could confirm the error messages received, it will assist us in pinpointing the cause and resolving the issue efficiently.
It would also be helpful if you let us know the type of voucher you would like to redeem. Having this information will ensure we are able to give you the best possible assistance.
Please note that if we do not receive your response by 14/04/2026 at 16:30, this matter will be closed. However, rest assured that it can be reopened if you provide the requested information at a later date.
Thank you for your cooperation, and we look forward to assisting you further.
Regards,
Marvellus Chauke
I hope you are well. I am reaching out regarding the challenges you experienced while attempting to redeem your voucher codes. To help us investigate the matter more thoroughly, could you please provide the specific voucher codes that did not work during your redemption attempt? Additionally, if you could confirm the error messages received, it will assist us in pinpointing the cause and resolving the issue efficiently.
It would also be helpful if you let us know the type of voucher you would like to redeem. Having this information will ensure we are able to give you the best possible assistance.
Please note that if we do not receive your response by 14/04/2026 at 16:30, this matter will be closed. However, rest assured that it can be reopened if you provide the requested information at a later date.
Thank you for your cooperation, and we look forward to assisting you further.
Regards,
Marvellus Chauke
Best regards,
Absa's reply13 Apr 2026, 17:28
Official
Dear Mr la Grange,
I hope you are well. I am reaching out regarding the challenges you experienced while attempting to redeem your voucher codes. To help us investigate the matter more thoroughly, could you please provide the specific voucher codes that did not work during your redemption attempt? Additionally, if you could confirm the error messages received, it will assist us in pinpointing the cause and resolving the issue efficiently.
It would also be helpful if you let us know the type of voucher you would like to redeem. Having this information will ensure we are able to give you the best possible assistance.
Please note that if we do not receive your response by 14/04/2026 at 16:30, this matter will be closed. However, rest assured that it can be reopened if you provide the requested information at a later date.
Thank you for your cooperation, and we look forward to assisting you further.
Regards,
Marvellus Chauke
I hope you are well. I am reaching out regarding the challenges you experienced while attempting to redeem your voucher codes. To help us investigate the matter more thoroughly, could you please provide the specific voucher codes that did not work during your redemption attempt? Additionally, if you could confirm the error messages received, it will assist us in pinpointing the cause and resolving the issue efficiently.
It would also be helpful if you let us know the type of voucher you would like to redeem. Having this information will ensure we are able to give you the best possible assistance.
Please note that if we do not receive your response by 14/04/2026 at 16:30, this matter will be closed. However, rest assured that it can be reopened if you provide the requested information at a later date.
Thank you for your cooperation, and we look forward to assisting you further.
Regards,
Marvellus Chauke
Best regards,