Recoveries

On the 31st July a unauthourized debit order went off from my husbands account of R4000 after calling in to the Recoveries department with no help what so ever i was asked to call back. From thursday ive gotten no joy out of this trying to speak to a manager but the manager is always in a meeting. Ive spoken to various consultants but didnt get the answer i want even after sending emails. Hoping by doing this complaint i will finally get the answers and our money back that i want and need