Recordings for Idirect Insurance

Due to the fact that Absa Idirect refuses to pay out a claim after an accident I was involved in on 13 March 2015, I have NUMEROUSLY requested the recordings of when I took out my insurance with them. Everytime I phone to follow up they have excuses eg, THERE IS NO NOTE ON THE SYSTEM THAT YOU REQUESTED IT, I requested it again got a reference number. Phoned them on 05/05 and was told the lady who works with this is on training and they will find out if she has received the recordings and she will phone me back, THIS DID NOT HAPPEN! Phoned again today 07/05 and was told the lady is busy and according to the system she is waiting for feedback regarding my request. Just got an sms now to say my policy has been emailed. I DO NOT WANT THE POLICY I WANT THE RECORDINGS as I am considering legal action. By law they must send me those recordings within 14 days after request...thus far it is WAY past 14 days since the first day I requested it. Makes me wonder if there even is any recordings.