Recent Widow recieves Shocking customer Service

<p>My Father passed away on the 5th of June. I took my Mother to ABSA bank despatch on 15 June to open a straight forward saving account as she needs one of her own to proccess the carry over of her home.</p> <p> </p> <p>Our first visit the wait was long but ehen finally getting help (there was only 3 other people) the lady advised that the system is giving an error and asked that we return so she can open the account on Saturday as Friday was a public holiday.</p> <p> </p> <p>All fair and well we returned Saturday morning. Sat waiting for 45min only to hear by a gentleman who seems to be on a fashion parade ( as you never see him do anything besides walk up and down) that the lady who we have an appoitment with has the weekend off. Now my question is why make a fool out of asking someone to come in when you know you wont even be at work. To top it off we are told that because she is not in our appoitment is not valid and we will have to wait for the only and only consultant to attend to us after the other 5 customers. If it took 3 consultants 2 hours to help 4 customers on thursday how long would this not take with only 1 consultant. We walked out the bank for the second time with no account as we needed to attend my late fathers aunties funeral in 30 minutes.</p> <p> </p> <p>Against my better judgement we returned again today 19june to see if third time is lucky! Sitting in the waiting area infront of closed doors once again. Only to hear by Mr fashion parade with his confused expresion that he is not sure if the lady is in. After rumbiling unsure he returned to inform that she is the only consultant on duty but she is not in. WHAT??? So she is in but not in?!. After 3 visits to the branch we left with no account. </p> <p> </p> <p>If its this hard to just open an account by them how hard is it going to be to get my money out my account once its in! My mother just buried her life long soul mate of 40 years and Mr fashion parade stands with a smerk on his face as if its a joke to him to keep playong yo-yo with her. Patentic to say the least. Cant complain about customer service because there is none. The branch can save all the customers time and fustration and just close their doors if this is the kind of service they provide. After 3 visits to the branch we end up having to ride to another town to open an account anyways.</p> <p> </p> <p>Lets hope the take just as long as they did when then want to come hunt for the outstanding debit my late father had with them.</p>