Received a response, still waiting for action

<p> I posted a review a few weeks ago (https://hellopeter.com/absa/reviews/the-insurance-company-that-simply-does-not-care- ********** ). In short it was about my stove that caught fire that Absa took forever to come back to me about. Eventually they concluded there was nothing wrong with the stove, refusing to replace or repair it. I wanted them to comfirm in writing that there wad nothing wrong with the stove and that they would be liable for any loss or damage arising from its use, but after waiting several weeks I was simply informed via Email that they closed the file and considered the matter sorted. That was when I posted the review. I was quite surprised when I received a call back from Absa the very next day, since trying to deal with them directly gets a delayed response if any.</p> <p> </p> <p>The lady who spoke to me seemed to care more about Absa having received a bad review than about me the client. She said she would look into the matter but I have not seen any action since. If Absa could simply come back to me and tell me that they refuse to replace or repair the stove, but in doing so accept responsibility for the consequences, the matter would be settled. But once again I have been promised action received nothing.</p>