TK
TSHIDISO K

1 reviews | Active since May 2018

08 Jun 2023, 16:35

Recall money

On the 3 May 2023 I made EFT of R450.00 unfortunately I put an amount instead of account no. I called on the 23 May 2023 to asked for a reversal after the person who was supposed to get the money tell me that she didn't receive the money. The person who I talked to on that day told me that the money is still hanging because of the wrong account and he gave the email address where I should request the reversal of which I did. After then I didn't receive a response. On the 3 June 2023 I went to the branch to check what could be the delay and I was told that they can not help me I should make a to the digital department. I called as I was instructed and I was given another email different from the first one. I wrote an email and I got the response that telling me that the money was transferred to Telkom account. Now my question is, is there an account number that starts with R450 or Absa does want to give me my money.

Please he hellopeter.

Regards, Paezo

0
Replies (1)
Absa
Absa's reply09 Jun 2023, 09:22
Official
Dear Tshidiso Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. RegardsPravesh BejayAbsa Bank Group Customer Care

Best regards,