Recalculation of Home bond.

On 13-11-2015 I phoned the ABSA home loan department and Marion answered my call. (after I already had to punch my account number in) I briefly told Marion what I needed to do and wanted to know if she can help me.<br> Marion asked my account number which I gladly supp**** again. ACCOUNT NUMBER she said again. I wanted to know if my ID number or normal account number won't do because I want to get my new recalculation rates as I was pressed for time and I was exited to know what my new rates would be. Marion talked to me as if she does not need my business. I told Marion that this is not the way to speak to a customer and asked her who her manager was. She said Nthombi is her manager. I told Marion that I was not happy and that she should get her manager to phone me to sort this matter out. I am still waiting for Nthomi to call me back.I do not think Marion was trained in call centre etiquette or how to treat/help a customer at all.<br> I have dealt with Camil before Marion and after Marion again. Listen to her call. Chalk and cheese.<br> Although Camil treated me professional and made me feel great doing business with her I would not recommend ABSA home loan department to anybody.