Reason why customers think Call Center agents are.

I spoke to a lady by the Name of Nozibele, and the surname she gave out is just too hard to pronounce. I was trying to withdraw funds from a different bank's ATM, as it was the only ATM available. I received an sms confirming my transaction was successful, but the cash didn't come out. I then called the ***@16:15, to be exact, seeking assistance, to my surprise, this lady, without even asking or conducting a security check, she went straight to asking if I read the receipt, if I had sufficient funds, which to my anger, ended up saying the F-word... She didn't even listen or take note to everything I told her, sounded uninterested, bored... Thanks to her, I'm switching Banks since it seems like we have to beg people to do their jobs