Really terrible Business customer service

On the 28/03/2018 at 11:30 I arrived at Absa Bank Kempton Park Central Avenue to pay money into my new business account, get my internet pin and debit card for my business. I went to the business side and was told by "Gift" that I need to go to "Customer Service" nextdoor to get the card. I sat in the customer service queue for 1 and a half hours while there were only 2 people at the desks and they we're on a slow strike. After waiting all this time I was told that I need to first put money into the account before a card will be issued, and shown to the tellers. I promptly deposited the required amount into the account with my banking app (took 2 minutes) and then went back to customer services. They sent me back to "Gift" in the business side ... it is now 14:30 and I'm fuming. Now the absa computers are not working and Gift is running around like a chicken without a head looking for a working terminal. This service is simply appalling . What should've taken me 5 minutes took me almost 3 hours!!!!!! I was sent from pillar to post. This is absolutely unacceptable and I'm considering moving my business account and my personal loan and bank account to another bank.