Really.. Still no closer

So a week later and I am no further...<br> Last Friday I put a complaint on this platform and as of now I am no closer to sorting out my claim. ABSA is now turning around and stating that this WAS NOT A HAIL STORM THAT CAUSED THIS DAMAGE. Please look at the storm history for 9th Jan 2016 for Krugersdorp and you will see it was hit by a massive hail storm. The person who came to \asses\" my house wasn't actually an assessor - WHAT!! Why was he sent out in the first place.<br> I am starting to get a little irate and frustrated as you can't seem to get hold of anyone higher than a call agent.<br> I really do not believe 7 weeks is an acceptable time to be waiting for a claim to be processed let alone having no feedback.<br> <br> If I were ABSA I would be terribly embarrassed about the complaints on HELLOPETER about my exact problem. Everyone seems to be experiencing the same problem - a lack of feedback and total complacency of staff at ABSA.<br> <br> I most definitely will be looking at other options for insurance once my claim is completed. "