Really shocking service

<p>Good day. Absa called me almost a month ago to offer me a credit card.I accepted because I was in the proccess of applying for credit to purchase a laptop and they're interest rate was 2% less than stores card. They then told me that a courier will drop off the card and pick up a proof of address ,income and ID document from me and the card will be active in 24 hours. About a week later I tried to use the card to make my purchase and to my surprise and embarasment it was not yet active. I went into the branch who called the credit card contact centre and was advised that they were experiencing a system problem when my doc's were received but a urgent application has now been sent by they're teamleader to the fica dept and the card will be active in abt 24 hours. Now nearly a week after I went into the branch I called again and was informed that even though my doc's are all in order the account is still on hold but they will send another request to the fica dept and call me back ,and guess what ,once again no call back. It has now been almst 3 weeks since delivery and still the card is not active and I have been unable to make my purchase ,This has now become unacceptable ,please either enable this account by tomorrow for the latest or close it.</p> <p> </p> <p>Thank you</p>