Really Dissapointed in your customer service once again!

I previously had a credit card and bank account with Absa. I then settled my credit card and closed all my accounts as I moved overseas. I have been receiving a statement that Absa owes me a certain amount that was overpaid.

I have been to the bank here and requested the amount to be paid into my sister's bank account as I do not have a bank account . This was supposedly done on the 7 March, they told me it would take 48 hours to reflect. It is now the 28 March and absolutely nothing!!! I have been to the bank 3 times and the customer service agent says there is nothing he can do as the money was deposited. IT DOES NOT reflect in my sisters account.

So where is my money?????

I am so tired as this is not the first time Absa dissapoints, it is always a fight with this ban****!

Please assist!!!!!