Really disappointing service from Absa

We had some damage to our property on the 12th of April and i logged a claim with Absa.

Bathopele construction was allocated to come and assess the damage. They set up an appointment with me on 13/04/22 at 08:30 so i took time off work (1/2 days leave) to be available for them. No one pitched up neither did anyone call to say that they’re running late. So i called Absa about 10:00, they called the Bathopele construction and were told that Bathopele Construction would contact me. I received no contact still. At 11:00 I contacted Absa again. Absa contacted Bathopele and were told that they would contact me by 12:00. The Absa consultant told me that he would call me at 12:50 to check if they had contacted me. Which he did, and to his surprise no contact had been made. So i asked for a different service prover/construction company be assigned to my claim as i was not happy with their service already. He then called Bathopele Construction while i was on the call with him and they told me that someone was on their way already and would be at my place by 12:15. So i agreed to wait. Bathopele Construction was her at 12:15 and did the assessment. I had to put in a full days leave for them not being able to keep to their time.

I asked for emergency repairs to be done, as my fence had fallen with the damage and my dogs were running on the road at night and for the rubble to be removed from my yard. I even got a quote to get this job done by another company.

Bathopele came to my place on the 27/04/22 if I'm not mistaken to sign off the scope of work. I asked for emergency repairs to be done and rubble to be removed again.

On the 29th of April my wife was contacted by Absa and was told that work was going to start on the 04/05/22 and the emergency repairs were going to be done on the 30/04/22. The repairs to the fence was done.

On the 04/05/22 I took another day off work to be home for them to start work. No one pitched up. My wife and i begin to get frustrated with the service we are receiving from Absa so my wife contacted Absa that morning. The Absa consultant called Bathopele Construction and was told that they are waiting for material before they could start work. Our argument was that they do not need material to remove the rubble from my yard because at the moment i am not able to utilise that space for the parking of my cars and i park at my neighbours yard. We also requested for a new service provider as well to which the consultant told us that it will take time as the whole process will need to be done again.

I was then called by Bathopele Construction and they made arrangements with me to start work today 09/05/22 to which I agreed.

Later that on the 04/05/22 my wife was contacted by Bathopele Construction again and an argument between her and the owner took place. I was at the gym at this point.

Then i get a call from the owner of Bathopele Construction and he asked if they could start work on the 05/05/22. At this point i had already requested leave for the 09/05/22 and i asked him if we could leave the date to start work for the 09/05/22. He agreed and told me that his guys will be at my place by 09:00 on Monday 09/05/22.

Today 09/05/22. I put in a days leave and made myself available once again for Bathopele Construction to come and start work. At 09:00. No one shows up. At 09:30. I call Bathopele Construction only to be told that they will call me back in 5 minutes .

30 minutes later i call back. I was told that the owner sent in some documents to Absa and these were still awaiting approval thats the reason why they are not at my place to start work today. I was told to contact Absa to find out whats going on.

My first call to Absa was at 10:10. I got through to the consultant explained my situation was put on hold for 15 minutes and my call was dropped.

My second call to Absa was at 10:30. I got through to the consultant explained my situation was put on hold for 10 minutes and my call was dropped.

At this point I’m really starting to get ****ed off with the service from Absa.

I call a third time. I get through to the consultant. Explained my situation. She calls Bathopele Construction. They tell her that the owner sent an email to Absa requesting to know if they were to continue with the work or if we the clients are going to be paid out as we had obtained our own quotes.

No communication was made to me that work is not going to be done today by Absa or Bathopele Construction. In all i have lost 2,5 days pay sitting and waiting for Bathopele Construction. My yard is still a huge mess from the 12/04/22.

Im paying for a service that I have not received in my time of need. My monthly premium gets paid every month. Absa doesn’t have to beg me to make that payment so why do i have to literally beg for my claim to be sorted?

I am really disappointed, dissatisfied and frustrated with the service that i have received from Absa.

I am literally losing money because of the incompetence of your service provider. Is Absa going to compensate me for my time off?