Really disappointed at the service (ABSA Business)

I opened a business account. It has been nothing but a horrible nightmare with this bank. It took 2 full weeks to get my account to be opened first. I then got an sms to fetch my card at the Centurion branch, to my surprise the card is registered to another company than mine. How convenient. They then told me they would re-order the card, and I will not be charged for the second issue of the card. Today 04/04/2022 marks 2 weeks after the card incident, and I still haven't gotten any response of my card. I just called the Business banking number, and only to find out that the card is still not ordered. Now all I would like to know is that. Am I less important than all other clients, or I'm just the unlucky one in this case?

Do I need to just cut my losses and maybe try other banks? It would be sad but for better service I would do it.