Really disappointed 22 year client

I have been banking with ABSA for 22 years and in the last year or so experience so much challenges with them so I decided to switch banks because being a client for 22 years you would think the client will still be treated properly, but any case. I requested in October to have my two bond accounts changed to my new account at Standard Bank after 2 months of back and forth emails finally went into the branch and tried to do this face to face. Lucy Kobo assisted us and had to use a manual to work the system and called us a few days before the debit order was going to run, she forgot to ask for more information which we sent immediately and called her back to confirm receipt thereof only to be told she had left for the day. Well the end of the month has come and guess what....bank accounts are still not changed. I am at my wits end I really don't know who to speak to who to ask for help how and when this will be changed, if and ever it will be changed :(