KV
Karin V
1 reviews | Active since Oct 2020
14 Oct 2020, 10:19
Really bad service and no help what so ever
Just don't know what to do anymore. No one able to assist me. I got virgin money credit card in April that took a while just to get the card in May from then I cannot get by card activated. I am told to send fica documents which I do then I'm told to get it signed by commissioner of oath which I do then I'm told to go to the bank bank says email virgin money which I did they refer me back to the bank which now again says they can't do it. Really bad bad service just to activate a card ...
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
14 Oct 2020, 13:32Hi there Karin V
Thank yu for the posting.
We really do apologise for the service that you have received.
As per one of our Team Leaders, the matter was resolved and the FICA was updated.
Should there be anhthing else, please let us know.
Regards
The Virgin Money Team
Thank yu for the posting.
We really do apologise for the service that you have received.
As per one of our Team Leaders, the matter was resolved and the FICA was updated.
Should there be anhthing else, please let us know.
Regards
The Virgin Money Team
Absa's reply14 Oct 2020, 13:32
Official
Hi there Karin V
Thank yu for the posting.
We really do apologise for the service that you have received.
As per one of our Team Leaders, the matter was resolved and the FICA was updated.
Should there be anhthing else, please let us know.
Regards
The Virgin Money Team
Thank yu for the posting.
We really do apologise for the service that you have received.
As per one of our Team Leaders, the matter was resolved and the FICA was updated.
Should there be anhthing else, please let us know.
Regards
The Virgin Money Team
Absa's replyOfficial
14 Oct 2020, 13:48Hi Karin V
Thank you.
We will ensure we close out the gap identified.
Also note that the compliment will be forwarded to management.
Regards
The Virgin Money Team
Thank you.
We will ensure we close out the gap identified.
Also note that the compliment will be forwarded to management.
Regards
The Virgin Money Team
Absa's reply14 Oct 2020, 13:48
Official
Hi Karin V
Thank you.
We will ensure we close out the gap identified.
Also note that the compliment will be forwarded to management.
Regards
The Virgin Money Team
Thank you.
We will ensure we close out the gap identified.
Also note that the compliment will be forwarded to management.
Regards
The Virgin Money Team