Really bad Service!!!

I did an online application on the 8th of August, 2019 online with Absa, got a sms stating that my loan was provisionally approved- I sent them my documents and a consultant phoned me- confirming that my documents was received and that another consultant will phone me the next day. That never happened, I had to phone them the next day only to find out that they needed my bank statements to have a stamp on- I sent that to them and they confirmed all documents has been received. I had to phone on the 12th, the 13th, the 14th, on the 15th I phoned them again only to find out that they created a duplicate profile and its currently with I.T. This afternoon a Lady phoned me and told me that they have to withdraw my application due to a system error and I need to visit a branch to apply for a new application. This was the worst service I have ever experienced. Absa you have just lost a client. I will never do or even apply for any of your products!!! Really bad service and no accountability!!! What about my credit score because an enquiry was done, so this is impacting me negatively now due to a fault from your side????