Really Bad Service
I recently contacted ABSA regarding the fact that my instant loan facility was blocked. A consultant by the name of Vanessa Crowe contacted me and advised that I had used the facility limit for a 12 month period...and that it would be available again on the 7th July 2019. It is not available...... I emailed Vanessa Crowe with no response. How exactly is a person supposed to get any timely reaction from ABSA ? It took weeks just to get the instant loan facility sorted out.....and then it wasn't really sorted out anyway. Why does take up to a month for ABSA to even response to complaints ? Where is the good customer service they always speak of ?
This is really rediculous !!!!
I want this issue resolved.....ASAP....not in a few weeks time.
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Replies (2)
Absa's replyOfficial
11 Jul 2019, 12:00Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply11 Jul 2019, 12:00
Official
Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
11 Jul 2019, 13:59Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***2. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply11 Jul 2019, 13:59
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***2. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details.
Best regards,