Really bad service.

So I was a client of Nedbank since 2007, I moved over to ABSA last year as they gave me a better rate on a new BMW I purchased.. I was till using my Nedbank black cards for some time an thought I would move over to ABSA 100% on the new premium offer. I thought I would also have a banker but seems not to be the case, I travel at this time of the year so then ordered my Mauritiun Rupee's from the Centurion bank. The service at the branches are great but then I asked if I can make use of the slow lounges at the airport and was told yes with my dragon pass but was never told I needed a app or to activate it and so on... So on the 21st of October I got to OR Thambo and checked in. I was on my way to the lounge as I always do and to say the least flipped my **** because the ladies at the counter did not want to help me set up my app and so it goes on... So I had not rands with me and forced to purchase food and drink at the international shops which cost me a arm and a leg!!!! Now I need to activate this thing called a Dragon pass and cannot seem to get it to work here in MU!!!! I am moving back to Nedbank when I get back!